Frequently asked questions

Quick answers to the things customers ask us most. Missing something? Drop us a note via the contact form or email us at Show email address.

What is coconut butter, exactly?

Coconut butter is whole coconut meat blended into a creamy spread. Unlike coconut oil (just the fat), it contains the full coconut — fiber, protein, natural sugars, and all. One ingredient. No additives.

Why does my jar separate?

That's a sign we haven't messed with it. Coconut butter naturally separates into oil on top and solids below. Just stir it with a warm knife or pop the jar in hot water for a minute before use.

How long does a jar last?

Unopened, up to 18 months on the shelf. Opened, about 6 months at room temperature. It rarely lasts that long in our house.

Do I need to refrigerate it?

Please don't! Refrigeration makes coconut butter rock-hard and nearly impossible to spoon. Keep it on the counter, out of direct sunlight.

Is it vegan, gluten-free, and dairy-free?

Yes — every jar is plant-based, with no gluten ingredients and no dairy. Most jars contain no refined cane sugar; some flavors use small amounts of coconut sugar, agave, or maple. Check the ingredient panel on each jar for specifics.

Where do your coconuts come from?

We source from farms in Sri Lanka and Indonesia through a farmer cooperative paid above market under long-term agreements. Our suppliers operate under recognized food-safety standards. Mahalo Brands is working toward its own organic certification.

How is this different from almond or peanut butter?

Coconut butter is lower in protein but higher in medium-chain triglycerides and fiber. It has a smoother, melt-in-your-mouth texture and a naturally sweeter flavor than nut butters.

Do you ship internationally?

Right now, we ship throughout the U.S. and Canada. International shipping is on the roadmap — drop your email in the footer and we'll tell you the moment it's live.

How much does shipping cost?

Orders of $100 or more ship free — every destination, US or Canada. Below $100, shipping is calculated at checkout from live UPS rates based on package weight and destination — you'll see the exact cost on the cart screen before you confirm payment. No surprise fees added after. Full details on the Shipping page.

How long does delivery take?

Orders pack and ship within 1–2 business days via UPS. From the ship date, US delivery typically arrives in 2–5 business days; Canada delivery typically arrives in 5–10 business days. Full details on the Shipping page.

Can I send a Mahalo jar as a gift?

Absolutely. Tick the 'This is a gift' box in your cart and add a recipient name, your name, and a personal message. We skip the prices on the packing slip so the recipient never sees what you paid, and we tuck your message in with the order so they'll know exactly who it's from.

What's your return policy?

Every jar is small-batch and made-to-order, so all sales are final — we don't accept flavor-preference returns. The one exception: if your order arrives with visible damage, file a claim within 14 days of delivery with a photo of the damaged box exterior and we'll replace or refund at our option. Full details and the claim form are on the Returns page.

Do you offer wholesale pricing?

Yes — approved partners can access 40% off MSRP on 6+ jar cases, mixed-case flexibility, net-30 terms (for approved accounts), a free public stockist map listing, and first access to seasonal jars. Apply through the Wholesale page; we usually approve within 1–2 business days.

Where are you based?

Mahalo Brands LLC is based at 136 S Main St 2E, Saint Charles, MO 63301. Our kitchen, packing, and offices all run on renewable energy — on-site solar arrays plus a fully renewable utility contract.

How do I reach a real person?

Use the contact form on /about#contact — every message goes to a real person and we usually reply within one to two business days. You can also call us at (855) 562-4256 during business hours.